In this article, we will show you how to use the wifi network analyzer tool to troubleshoot wifi issues.

 

If you are experiencing constant freezing and video drop’s, it is a good idea to test the connection between your WaveTVBox and WiFi router.

Quick Notes:

  • Direct wired with an ethernet cord is always the best option if you can make it happen
  • Try not to put the box behind your TV or in a cabinet, make sure it is in the open if possible
  • Never install your wifi router in a basement corner, keep it as centralized as possible
  • Reboot your router now and again
  • You should use WPA2 security where possible. WEP or OPEN are not recommended.

 

 To access the WiFi Network Analyzer Tool, click the addon with the WiFi signal in a hand. If it is not there, click into my apps and you should find it there. It is also available on the Google Play Store for free if you need to download it.
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Once loaded, first thing to look at is signal strength. -45 is typical and will be strong enough to stream HD content via the box. When the signal strength becomes lower than -50 to -53 you still start to experience issues with slow and inconsistent streaming. Do your best to remove any obstacles around the box and in between the line of sight of the box and router. Even a full laundry basket in between could reduce signal!

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Next look at latency, this is the time it takes for the box and your router to talk to each other. If you notice that the needle is spiking a lot or the latency is higher than 15 – 30, streaming feeds can ‘time-out’ causing you to drop video feeds suddenly. If the signal strength is strong and you have given your router a fresh reboot, and the issue persists, you will want to try to update your firmware (refer to router owners guide or manufacturer website) otherwise, it may be time for a new router. They typically last 2-3 years since they are running at full power 24/7 there is a lot of wear and tear.

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Link speed is the data speed between the router and your WaveTVBox – not the internet speed. Typical home networks run between 150 – 300mbps. As long as it is at least 40-50mbps you should be okay in this category.

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Next, use your mouse to click on Channels. This will give you a graph showing you all the WiFi networks the box is picking up. Graphs overlapping is to be expected in most apartments and some homes, but if you notice that your network is completing with another network on the same channel, you may want to consider changing the channel. This is done in your router settings (refer to owners manual or manufacturer website for how to do this.)

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In this example, we were operating on channel 9, so we would want to move to channel 5 to be clear of any WiFi interference.

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For a quick snapshot of everything we have gone over, you can click analyze with the mouse curser.

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This will give you a quick report to help you see any issues and then action accordingly.